1. Introduction

These Terms of Service ("Terms") govern your use of Baoye (Hk) Limited's website, mobile applications, and the purchase of our products, including Heels, Boots, Heeled Sandals, Flat Sandals, Ballet Pumps, Loafers, Flat Shoes, and Wedges. By accessing or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not use our services.

2. Account Creation and Use

To purchase products from us, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other security breach. Baoye (Hk) Limited reserves the right to suspend or terminate your account at any time for any reason, including, without limitation, if we suspect unauthorized activity on your account.

3. Product Descriptions and Pricing

We make every effort to accurately describe and display the characteristics of our products. However, we do not guarantee that product descriptions, prices, or other content are accurate, complete, reliable, current, or error - free. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update product information at any time without prior notice. Prices for our products are subject to change without notice.

4. Order Placement and Fulfillment

When you place an order, you are making an offer to purchase products from us. All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including, but not limited to, product unavailability, pricing errors, or suspected fraud. Once your order is accepted, we will make reasonable efforts to process and ship your order in a timely manner. Delivery times may vary depending on your location and the availability of the products.

5. Returns and Refunds

5.1 14 - Day No - Reason Return Policy

You have the right to return any product within 14 days of receiving it for a refund, no questions asked. To initiate a return, you must contact our customer service team within the 14 - day period and follow the return instructions provided. The product must be returned in its original condition, including all packaging, tags, and accessories.

5.2 Return Shipping Costs

You are responsible for all shipping costs associated with returning the product. We recommend using a trackable shipping method and obtaining proof of postage, as we will not be liable for lost or damaged returns.

5.3 Refund Processing Time

Once we receive the returned product and verify its condition, we will process your refund. Please allow at least 14 days for the refund to be credited to your original payment method. In the case of PayPal refunds, the processing time is at least 14 days. However, in some regions, due to local laws, PayPal may require a 30 - day processing period. Please note that the actual time it takes for the funds to appear in your account may also depend on your financial institution.

6. Intellectual Property

All content on our website and mobile applications, including but not limited to text, graphics, logos, product images, and software, is the property of Baoye (Hk) Limited or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, distribute, modify, or create derivative works from any of our content without our prior written consent.

7. Limitation of Liability

To the maximum extent permitted by law, Baoye (Hk) Limited, its affiliates, officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, loss of data, or business interruption, arising out of or in connection with your use of our services or products, even if we have been advised of the possibility of such damages. In no event shall our total liability to you for all damages, losses, and causes of action (whether in contract, tort, or otherwise) exceed the amount paid by you for the products in question.

8. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Hong Kong. Any disputes arising out of or in connection with these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

9. Changes to the Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting a notice on our website, sending you an email, or through other appropriate means. Your continued use of our services after the changes have been made constitutes your acceptance of the updated Terms.

10. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Baoye (Hk) Limited regarding your use of our services and supersede all prior agreements and understandings, oral or written, relating to the same subject matter.

11. Contact Us

If you have any questions or concerns about these Terms or our services, please contact us at contact@limitlessheels.com or write to us at ROOM 511, 5/F, MING SANG IND BLDG, 19-21 HING YIP STREET, KWUN TONG, HONG KONG.

Baoye (Hk) Limited