1. Introduction

At Baoye (Hk) Limited, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard the personal information you provide to us when you visit our website, use our mobile applications, purchase our products (including Heels, Boots, Heeled Sandals, Flat Sandals, Ballet Pumps, Loafers, Flat Shoes, and Wedges), or interact with us in any other way. By using our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

• Account Information : When you create an account with us, we collect information such as your name, email address, password, shipping address, and billing information (including credit card details or other payment information). This information is used to create and manage your account, process your orders, and communicate with you regarding your purchases.

• Communication Information : If you contact us via email, phone, or through our online forms for customer service inquiries, product recommendations, or feedback, we collect the information you provide in those communications, including your contact details and the content of your messages.

• Product - Related Information : When you purchase our footwear products, we collect information related to your order, such as the types of shoes you buy (e.g., specific styles within Heels, Boots, etc.), order quantity, order date, and delivery status.

2.2 Information We Collect Automatically

• Log Data : When you visit our website or use our mobile applications, we automatically collect certain information, including your IP address, browser type, device type, operating system, the pages you visit, the time and date of your visit, and the referring and exit pages. This log data helps us analyze trends, administer the site, track user movements, and gather demographic information about our user base.

• Cookies and Similar Technologies : We use cookies, web beacons, pixels, and similar technologies to enhance your experience on our platforms. Cookies are small text files that are placed on your device. They can be used to remember your preferences, such as your language settings, keep you signed in to your account, and analyze how you interact with our website and applications. You can adjust your browser settings to block or delete cookies, but please note that doing so may affect your ability to use some features of our services.

3. How We Use Your Information

• Providing and Improving Our Services : We use your personal information to process your orders, deliver products to you, manage your account, and provide customer support. Additionally, we analyze the information to understand your preferences and needs, which helps us improve our product offerings, including the design, quality, and functionality of our Heels, Boots, and other footwear categories.

• Communication : We may use your contact information to send you order confirmations, shipping notifications, product updates, and promotional emails about our latest footwear collections, discounts, and events. You can opt - out of receiving promotional emails at any time by following the unsubscribe instructions in the emails.

• Security and Fraud Prevention : We use your information to verify your identity, detect and prevent fraud, and protect the security of our systems, your account, and our business. This includes analyzing patterns in your transactions and interactions to identify and respond to potential security threats.

4. Information Sharing

• Service Providers : We may share your personal information with trusted third - party service providers who assist us in operating our business, such as payment processors, shipping carriers, and marketing agencies. These service providers are contractually obligated to protect your personal information and use it only for the purposes for which we have engaged them. For example, payment processors handle your payment information to process transactions, and shipping carriers use your address information to deliver your orders.

• Business Partners : In some cases, we may share your information with our business partners for joint marketing activities or to offer you products and services that may be of interest to you. However, we will only do so with your consent or when required by law.

• Legal Requirements : We may disclose your personal information if we are required to do so by law, such as in response to a subpoena, court order, or other legal process, or to protect our rights, property, or the safety of our customers and employees.

5. Data Security

We take the security of your personal information seriously and implement a variety of technical, physical, and administrative security measures to protect it from unauthorized access, use, disclosure, alteration, and destruction. Our security measures include encryption of sensitive data (such as payment information), secure servers, access controls, and employee training on data protection best practices. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

6. International Data Transfers

As Baoye (Hk) Limited operates globally with a presence in over 50 countries, your personal information may be transferred to and stored in servers located outside of your country of residence. These countries may have different data protection laws than your home country. When we transfer your personal information to other countries, we ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

7. Your Rights

• Access and Correction : You have the right to access and correct the personal information we hold about you. You can update your account information at any time by logging into your account on our website or mobile application. If you need further assistance, you can contact our customer service team.

• Data Portability : You have the right to request a copy of your personal information in a commonly used, machine - readable format, and in some cases, we will transfer your information directly to another service provider at your request.

• Withdrawal of Consent : If you have provided your consent for us to use your personal information for a specific purpose, you have the right to withdraw that consent at any time. Please note that withdrawing consent may affect our ability to provide certain services to you.

• Deletion : You can request the deletion of your personal information, subject to legal and business requirements. For example, we may need to retain some information for accounting, legal compliance, or fraud prevention purposes.

8. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without parental consent, we will delete that information as soon as possible.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. We will notify you of any material changes by posting a notice on our website, sending you an email, or other appropriate means. It is your responsibility to review this Privacy Policy periodically. Your continued use of our services after the changes have been made constitutes your acceptance of the updated Privacy Policy.

10. Payment Processing (PayPal ACDC Compliance)

Card and wallet transactions are handled by PayPal, our secure payment gateway. Your payment details are entered on encrypted forms hosted or served by PayPal and processed according to the PayPal Privacy Statement. By paying with your card or PayPal account you acknowledge that your data will be processed by PayPal in accordance with that statement.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at contact@limitlessheels.com or write to us at ROOM 511, 5/F, MING SANG IND BLDG, 19-21 HING YIP STREET, KWUN TONG, HONG KONG. We will respond to your inquiries as promptly as possible.

Baoye (Hk) Limited