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Shipping & Returns

Shipping & Returns

FREE WORLD-WIDE SHIPPING

Destination Carrier & Service Typical Transit* Duty / Tax Handling
USA & Canada USPS / Canada Post Expedited 5–8 business days Delivered Duty Paid
EU & UK GLS / Royal Mail Tracked 6–10 business days Delivered Duty Paid
Australia & New Zealand AusPost e-Parcel 7–12 business days Delivered Duty Paid
Asia-Pacific (ex-AU/NZ) SF Express Priority 5–9 business days Duties may apply
Middle East, Africa, Latin America DHL eCommerce 8–15 business days Duties may apply

*Times exclude customs inspections, peak-season congestion, or other force-majeure events.

Our logistics edge
• Distributed warehouses mean 95 % of orders ship in < 24 h.
• Dynamic routing avoids strike zones, severe weather and lockdowns.
• End-to-end tracking emailed the moment your parcel departs.
• We carbon-offset 100 % of last-mile emissions.

Shipping disclaimers (force-majeure)
Delivery may be delayed by extreme weather, natural disasters, customs holds, public-health emergencies, carrier labor disputes, or incorrect/undeliverable addresses. Title and risk of loss transfer once the carrier scans the parcel; we cannot refund, reroute, or reship packages that are late but still in transit.

14-DAY “NO-QUESTIONS-ASKED” RETURN POLICY

  • Return unworn, unwashed items in original packaging within 14 calendar days of delivery.

  • Buyer pays return postage, insurance, and any re-import duties.

  • Request a Return Merchandise Authorization (RMA) by emailing contact@limitlessheels.com with your order ID.

NON-RETURNABLE ITEMS & REASONS

Category Why it can’t be returned
Footwear showing wear (creases, scuffs, odors, stains) Hygiene & loss of resale value
Styles flagged “FINAL SALE / NON-RETURNABLE” at checkout Clearance pricing
Custom-made or personalized products Made exclusively for you
Complimentary gifts, gift cards or e-vouchers Non-sale items
Returns sent after 14 days or without a valid RMA Outside policy window

REFUND WORKFLOW & TIMELINE

  1. Request – Obtain RMA by email.

  2. Send – Ship back within 7 days of RMA via a tracked service.

  3. Inspect – We check condition within 2 business days of receipt.

  4. Refund – Issued to the same payment account originally used (“original route refund”):

Payment Method Funds Back to You*
Credit / Debit Card ≤ 14 calendar days
PayPal Balance ≤ 14 calendar days
PayPal Advanced Credit & Debit Card ≤ 14 calendar days ( ≤ 30 days where local law requires )
Apple Pay / Google Pay ≤ 14 calendar days
Klarna / Afterpay Adjusted per provider’s terms

*Your bank or issuer may need an extra 2-3 business days to post the credit.

MULTI-CURRENCY SUPPORT

We settle in EUR,GBP,USD,etc.. The checkout page automatically displays—and charges—the currency matched to your shipping address. Refunds are processed for the exact gross amount paid in the same currency, unaffected by later exchange-rate changes.

PAYMENT OPTIONS

  • Visa · MasterCard · American Express · Discover · JCB · UnionPay

  • PayPal & PayPal Advanced Credit & Debit Card

  • Apple Pay · Google Pay · Shop Pay

  • Klarna “Pay in 4” · Afterpay (region-dependent)

  • Bank wire (wholesale invoices ≥ USD 2 500)

Questions?
We’re here 24 / 7 via live chat or contact@limitlessheels.com. Our goal is to make every step—from free shipping to a swift, transparent refund—simple and worry-free.